FAQs - Captainbuyer.com

Frequently Asked Questions (FAQs) – CaptainBuyer.com

What is CaptainBuyer.com?
CaptainBuyer.com is an online store offering apparel, home décor, lifestyle accessories, and unique gift items for customers worldwide.
Where are you based?
Our office is located at 47L Broughton St, Cheetham Hill, Manchester M8 8AN, United Kingdom.
Do you have a physical store?
No, we are an online-only store to keep prices competitive and offer worldwide shipping.
Do you sell branded products?
We focus on unique, high-quality items sourced from trusted suppliers, many of which are custom designs.
Can I trust CaptainBuyer.com?
Yes! We offer secure payments, buyer protection, and a hassle-free returns policy.

What types of products do you sell?
We sell t-shirts, hoodies, sweatshirts, mugs, tumblers, water bottles, shoes, wall art, mats, pillowcases, bags, phone cases, hats, socks, baby clothes, and more.
Are your products high quality?
Yes, we carefully source and check each item to meet our quality standards.
Are your clothing items true to size?
We provide size charts on each product page to help you choose the correct fit.
Do you restock sold-out items?
Yes, popular products are restocked, but availability depends on supplier stock.
Do you offer gift packaging?
Some items are available with gift packaging; check the product details or contact us.

How do I place an order?
Simply browse products, add items to your cart, and proceed to checkout.
Can I order without creating an account?
Yes, guest checkout is available, but creating an account makes tracking orders easier.
Can I change my order after placing it?
Changes are possible only before the order is processed. Contact us quickly.
How will I know if my order was successful?
You will receive a confirmation email after payment.
Do you offer bulk discounts?
Yes, for large orders, contact us for special pricing.

What payment methods do you accept?
We accept credit/debit cards, PayPal, and region-specific methods.
Are my payment details secure?
Yes, our site uses SSL encryption and secure payment gateways.
Can I pay in my local currency?
Prices are shown in USD, but your bank will convert the payment to your currency.
Do you accept cash on delivery?
Currently, we only accept prepaid orders for international shipments.
Will I be charged customs fees?
Some countries may apply customs duties; customers are responsible for these charges.

Do you ship worldwide?
Yes, we deliver to most countries.
How long does shipping take?
- UK: 3–7 business days
- International: 7–21 business days
How much does shipping cost?
Shipping costs vary by location and are shown at checkout.
Do you offer free shipping?
Yes, for orders over a certain amount (check promotions).
Can I track my order?
Yes, tracking details will be emailed once your order ships.

What is your return policy?
We accept returns within 30 days for unused and undamaged items.
How do I start a return?
Contact us at info@captainbuyer.com with your order number.
Do you offer free returns?
Return shipping costs are the customer’s responsibility unless the item is faulty.
When will I receive my refund?
Refunds are processed within 5–10 business days after receiving the return.
What if my item is defective?
We will replace or refund faulty products at no extra cost.

Do you offer personalized products?
Actually No, we currently not offer.
Can I add my own design?
No
Is there an extra charge for personalization?
Actually we are unable for personalization but in future if we are able to provide this service then, a small fee may apply depending on the customization.
Do custom orders take longer to ship?
Yes, allow 2–5 extra business days for personalised items.
Can personalized items be returned?
Only if they arrive damaged or incorrect.

Do I need an account to shop?
No, but it’s recommended for faster checkout and order tracking.
How do I reset my password?
Click “Forgot Password” on the login page.
Is my personal information safe?
Yes, we never sell or share your data with third parties.
Do you save my payment information?
No, payments are processed securely and not stored by us.
Can I subscribe to your newsletter?
Yes, sign up at the bottom of any page for updates and offers.

Do you have sales?
Yes, we regularly run seasonal and clearance sales.
Do you offer discount codes?
Sign up for our newsletter to receive exclusive discounts.
Can I use more than one discount code?
Only one code can be used per order unless stated otherwise.
Do you have a loyalty program?
We are working on one to reward repeat customers.
Do you offer student or military discounts?
Contact us to check if special discounts apply.