Last Updated: 10 August 2025

At CaptainBuyer.com, your satisfaction is our top priority. If you are not entirely happy with your purchase, we are here to help. Please read our Return & Refund Policy carefully to understand your rights and responsibilities.

1. Eligibility for Returns

You may request a return if:

• The item is unused, in its original packaging, and in the same condition as when you received it.

• You initiate the return request within 14 days of receiving your order.

• You provide proof of purchase (order confirmation email, receipt, or invoice).

2. Items Not Eligible for Return

We do not accept returns for:

• Perishable goods (e.g., food, flowers, plants).

• Personal care items (e.g., cosmetics, skincare, undergarments).

• Custom or personalized products.

• Digital downloads or software once delivered.

• Sale or clearance items (unless defective or damaged).

3. Return Process

To start a return:

1. Contact us at info@captainbuyer.com with your order number and reason for return.

2. We will provide a return shipping address and instructions.

3. You are responsible for paying return shipping costs unless the item is defective or damaged.

4. Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

4. Refunds

• If your return is approved, we will issue a refund to your original payment method within 7–10 business days.

• Shipping fees (if any) are non-refundable.

• If you paid via Cash on Delivery, refunds will be issued through bank transfer or store credit.

5. Damaged or Defective Items

If you receive an item that is damaged or defective:

• Contact us within 48 hours of delivery with photos or videos showing the damage.

• We will offer a replacement, store credit, or a full refund (including shipping costs).

6. Exchanges

We only replace items if they are defective, damaged, or the wrong product was sent.
To request an exchange, email info@captainbuyer.com with your order details.

7. Order Cancellations

• Orders can be canceled within 12 hours of purchase for a full refund.

• Once your order has been processed or shipped, cancellation is no longer possible.

8. Contact Information

For all return and refund queries, please contact us:
📧 Email: info@captainbuyer.com
📍 Address: 47L Broughton St, Cheetham Hill, Manchester M8 8AN, United Kingdom
📞 Phone: +92 344 9365569
🌐 Website: https://captainbuyer.com